Had an interesting experience with Frumster site last week.
In the beginning of December I ended up getting a paid account on Frumster. I got an email from someone whose profile sounded rather interesting. Because I liked the profile, I was interested in reading the email, and the only way to get to the email was to pay, and so I paid. I get to the email, and it was “Aw… man, it wasn’t worth paying for it.” But what is done is done. I promptly set my account to expire after a month to avoid getting charged again. And lo and behold, I get charged again!!!
I email Frumster to let them know that I took steps to ensure I won’t be charged, so can they please refund the charge, and close my account? I get a reply: “All accounts are set to auto-renew which is clearly stated in our terms. I have turned off renewals and you will not be billed again. However, we do not offer refunds. Please note renewals must be canceled at least 48 hours prior to renewal date.”
My reaction “Oh, really, now?” I promptly reply that 1. accounts can be manually set to not auto-renew (system functionality that I have used in the past), 2. I took steps to ensure I don’t get charge, and therefore technical failure on their part shouldn’t result in financial penalty on my part, and 3. my credit company assured me that they are capable of refunding me back, else I can dispute the charge through them.
When I first sent the email with the request to get refunded, I actually didn’t expect anyone to reply back, and was preparing myself to say “bye” to my money. But when I got a reply that was full of contradictory statements, that is when it became pretty important to get my point across.
In general I am pretty irritated with the site. For the monthly amount of money users have to pay, the site should provide better technical services. In addition to that, getting annoying and let’s be real, dishonest, reasons to not refund what should never have been charged to begin with is really annoying!
Annoying enough to blog and vent!!!